Home‎ > ‎

Privacy

.Q: What is Superna’s privacy position?

Superna is committed to respecting and protecting your privacy and wants you to feel secure when visiting our site and providing information to us. In order to provide you with relevant information, respond to your requests and increase the benefits you receive from our website, we sometimes request that you provide us with information about yourself.

Superna may modify or update this privacy notice at any time without prior notice.

We have prepared this Privacy Notice to inform you of the information we gather and how it is used. This Notice applies to all Superna websites that display or link to this Privacy Notice. In some cases Superna may request additional information in which case you will receive separate notice and will be able to review those terms at that time. You should also note that Superna maintains the same privacy practices with respect to data that is collected off-line and this notice may be relied upon with respect to those methods of data collection and use.

Q: What information does Superna collect?

In general, you may visit this website without identifying yourself or revealing any personal information. One of the pieces of information Superna collects is domain information from your visit to customize and improve your experience on our website. The type of information we may collect includes:

  • the date and time of your access
  • the pages you have accessed
  • the name of the Internet Service Provider and the Internet Protocol (IP) address that you use to access the Internet

Some of the ways in which we may collect information from you are from:

  • Product support registration
  • Superna support site registration
  • License key downloads
  • Product downloads
  • Google Analytics while using Superna web sites
  • Support data from Superna software

Q: How do we use the information?

The information we collect about you or your computer will be used for various reasons, including to:

  • operate our website
  • provide customer support
  • respond to your requests or process any transactions you have authorized
  • verify your information
  • send you information or contact you in relation to a Superna product or service that you are using or that we believe may be of interest to you
  • aggregate your information with data that is separately provided by you on social media and third party websites if visible to third parties

When we collect information about you, such as your name or other details, it is our practice to provide you with the reason we will use it at the time you are asked for it. When we ask you to provide us with your information through a registration page or otherwise, you will have the option of not doing so, you may still be able to access other portions of this website, although you may not be able to access certain programs or services.

Some Superna products or services use the google Analytics APIs and as to such products or services, Superna incorporates by reference the Google privacy policy at http://www.google.com/privacy.html, as amended by Google from time to time.

Q: How does Superna share the information?

In certain instances, we may make your information available to third parties with whom we have a relationship where that third party is providing services on our behalf. We will only provide those third parties with information that is necessary for them to perform the services and we take measures to protect your information.

We may also disclose the information to our business partners and/or to social media sites for marketing and other purposes which we believe may be beneficial to you.

Superna is a global company and the information we collect may be used, stored and processed in the United States or in any other country in which Superna does business. By providing the information via the website, you are consenting to the transfer of the information outside of your country to any country (including countries which may not have adequate levels of protection).

Superna may disclose information it has collected about you on the website if required to do so by law or when necessary in order to protect the rights of Superna or its employees.

Q: What are Superna security levels for my data?

Superna’s intent is to strictly protect the security of your personal information; honor your choice for its intended use; and Superna carrefully protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction. We have taken appropriate steps to safeguard and secure information we collect online, including the use of encryption when collecting or transferring sensitive data. However, you should always take into consideration that the internet is an open forum and that data may flow across networks with little or no security measures, and therefore such information may be accessed by people other than those you intended to access it.

Q: Can I update the information I provide to Superna?

You are entitled to know whether we hold information about you and, if we do (subject to certain limitations), to have access to that information, have it corrected if it is inaccurate or out of date, or ask us to delete it, if appropriate. Contact us at support.superna.net for any questions or updates to your information.

Q: What about other 3rd party links?

This website contains links to other websites. Superna is not responsible for the privacy practices or the content of such websites—however, check the links they have available and review their privacy terms to find out more.

Q: Does Superna use any 3rd parties to advertise?

Superna uses pixels, transparent GIF files and other methods to help manage online advertising. The GIF files are provided by our ad management partner, Google Adwords. These files enable Google Adwords to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with Google Adwords. With this technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address. Visit Google Adwords for more information, including information about how to opt out of these technologies.

Q: What are your practices regarding cookies and/or web beacons?

Google Adwords uses third party advertising companies to serve ads on our behalf across the Internet. These third party companies employ cookie and web beacon (also referred to as 1x1 pixel .gifs or action tags) technology to measure and improve the effectiveness of ads for their clients. Cookies are also used to help us track usage patterns in order to improve or manage our site, to ensure the integrity of the registration process and to help provide personalized service and deliver content specific to your interests. A “cookie” is a small amount of data transferred to your browser and read by the Web server that placed it there. It works as a sort of identification, recording your preferences and previously entered information. By using cookies, the information you previously provided Superna can be retrieved on your next visit to the website so that your navigation time is reduced and your use of the website is simplified. Cookies are uniquely assigned to you and Superna can only be read by a web server in the domain that issued the cookie. Web beacons may be used to deliver the cookie and to compile statistics about our website, such as how many people visited a particular page or clicked on certain links. While your particular use of the site will not be revealed and no personally identifying information will be collected, this anonymous information may be used for online preference marketing purposes, and Superna’s third party advertising companies may use the information about your visit to the website(s) in order to provide ads about goods and services of interest to you. This information Superna’s can include: date/time of banner ad shown, related cookie and the first three octets of the IP address. Superna may share aggregated statistics about the use of the website with third parties. Superna does not currently respond to the browser DNT signals on its own websites or online services, or on third-party websites or online services where Superna provides advertisements, content or is otherwise able to collect information.

You Superna can set your browser to decline cookies if you prefer. If you do so, you may not be able to get the benefit of some of the features of this website or other websites that you visit.

Q: What if I post on your social media pages?

Portions of this website make chat rooms, forums, blogs, message boards and/or news groups available to visitors. Please remember that any information that is disclosed in these areas could be made public so exercise caution when deciding to disclose any personal information.

Q: How do I contact you?

If you have any questions, concerns or comments about our privacy notice or practices, please contact us via email a maitlto:info@superna.net with the words “PRIVACY POLICY” in the subject line. All emails will be read promptly and an initial response will be provided to the sender within 5-7 business days. All issues raised will be investigated until completion, and all matters will be handled in compliance with Superna data protection requirements.